Client Services & Account Management Executive - Premium Corporate Solutions

Join Certis Group as a Client Services & Account Management Executive in the vibrant heart of Bali, where you’ll play a pivotal role in fostering long-term partnerships with high-value corporate clients. This is a unique opportunity to leverage your relationship-building skills and strategic thinking to drive the success of our premium corporate solutions.

In this role, you’ll be responsible for managing key accounts, ensuring client satisfaction, and driving revenue growth. You’ll work closely with cross-functional teams, including sales, marketing, and technical support, to deliver exceptional service and innovative solutions tailored to your clients' needs.

Certis Group is a leading provider of corporate services in Bali, known for its commitment to excellence and client-centric approach. Located in Kuta, you’ll enjoy a dynamic work environment with stunning views and a strong sense of community.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture key client relationships, ensuring high levels of satisfaction and retention.
• Develop and implement account management strategies to drive revenue growth and profitability.
• Collaborate with sales, marketing, and technical teams to deliver tailored solutions that meet client needs.
• Monitor client performance and provide regular reports to identify opportunities for improvement and growth.
• Stay up-to-date with industry trends and best practices to ensure Certis Group remains competitive.
• Attend and participate in client meetings, events, and conferences to build and strengthen relationships.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Work closely with the management team to develop and execute strategic initiatives that support business objectives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in client services, account management, or a similar role within the corporate services industry.
• Proven track record of managing high-value client accounts and driving revenue growth.
• Strong interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Knowledge of CRM systems such as Salesforce or HubSpot is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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